Training.

EP 1130-2-550

15 Nov 96

(7) In all but unusual circumstances, personnel designated to issue citations will carry out

their duties in uniform. Before taking action out of uniform, all of the following will first be

considered:

(a) Personnel should summon the aid of a uniformed ranger or other law enforcement

officer if possible.

(b) If information such as license numbers, boat numbers, or other identifying facts can be

gathered without personal contact, this should be done. Determination can be made later as to

the appropriate action.

(c) If the action to be taken in any way creates a threat to the ranger's safety, no action

should be taken.

(d) Any action, including verbal warnings, should be taken only after proper identification

has been presented, by displaying the badge, citation authority identification card or other

appropriate means.

j. There are many alternative management techniques in addition to the issuance of

citations that should be considered in the implementation of the Visitor Assistance program. A

list of alternative management techniques is provided at Appendix G. Experience has proven

these considerations effective in reducing visitor problems.

6-4.

Training.

a. HQUSACE Visitor Assistance, NRM, Course. MSC offices will ensure that all

permanent, seasonal, and returning temporary personnel with need for citation authority attend

the mandatory HQUSACE sponsored training within two years of hiring. The HQUSACE

training is the minimum requirement for the authorization of citation authority. This course will

provide the basic instruction necessary to carry out visitor assistance duties and will emphasize the

history, philosophy, and techniques used in visitor assistance. During the first two years of

employment, personnel will also be provided additional training by MSCs or districts to cover

local and regional needs.

b. MSC or District Visitor Assistance Course. For personnel who are waiting to attend

HQUSACE training and need citation authority immediately, a minimum of 40 hours of combined

on-the-job and approved classroom training will be provided by the district or division before the

individual will be allowed to enforce Title 36 (CFR). This training will cover philosophy,

techniques, limits of Title 36 authority and specific local and regional needs to enable individuals

to perform their duties. As a minimum, the core curricula found in Appendix E, along with on--

the-job training which addresses special needs of the project, will be required. All employees who

complete the 40-hour district or MSC course may be authorized to have citation authority for a

maximum of two years with this training. This authority cannot be extended unless the individual

attends the HQUSACE training course. District or MSC refresher courses cannot be substituted

in lieu of the HQUSACE course. Districts must obtain formal HQUSACE CECW-ON approval

of their curriculum as noted in Appendix E prior to conducting a Visitor Assistance Course. No

temporary employee in the first summer of employment will be granted citation authority.

6-3